1. General Information
Gazillion Group of Companies ensures reliable and timely delivery of products to our customers. This Shipping and Delivery Policy outlines the terms and conditions related to shipping, handling, and delivery.
2. Shipping Regions.
We provide shipping services across Pakistan and offer international shipping to selected Asian countries. Customers outside these regions may contact us for special arrangements.
3. Processing Time
– Orders are processed within 2-3 business days after payment confirmation.
– Custom or bulk orders may require additional processing time, which will be communicated at the time of order placement.
– Orders placed on weekends or public holidays will be processed on the next business day.
4. Shipping Methods and Delivery Time
– Local Deliveries (Pakistan):
– Standard Delivery: 3-7 business days
– Express Delivery: 1-3 business days (additional charges apply)
– International Deliveries (Asia):
– Standard International Shipping: 7-15 business days
– Expedited Shipping: 5-10 business days (additional charges apply)
5. Shipping Charges
– Shipping charges vary based on the order size, weight, and destination.
– Customers will be notified of the applicable shipping charges at checkout.
– For bulk orders, customized shipping rates may be provided.
6. Order Tracking
– Once an order is dispatched, a tracking number will be provided to the customer.
– Customers can track their orders via the designated courier service’s website.
7. Delivery Issues
– If a shipment is delayed or lost, customers should contact our support team for assistance.
– We are not responsible for delays caused by unforeseen circumstances, such as weather conditions, strikes, or customs clearance.
8. Inspection and Acceptance
– Upon receiving the order, customers should inspect the package for any damages.
– Any issues should be reported within 24 hours of delivery with photographic evidence.
9. Customs and Duties
– For international orders, customers are responsible for any applicable customs duties or import taxes.
– We are not responsible for any customs clearance delays.
Gazillion Group of Companies reserves the right to update this policy at any time without prior notice.