At Gazillion Group of Companies, we strive to ensure the highest level of customer satisfaction with our products and services. However, if you are not entirely satisfied with your purchase, our Refund and Return Policy outlines the conditions under which returns and refunds are applicable.
1. Eligibility for Returns
– Returns are accepted within 7 days of receiving the product.
– The product must be unused, undamaged, and in its original packaging.
– Proof of purchase, such as an invoice or receipt, is required.
– Customized or made-to-order products are not eligible for return unless defective.
2. Non-Returnable Items
– Products that have been used, damaged, or modified after delivery.
– Perishable or chemical-based products.
– Special order or customized items.
– Items purchased on clearance or final sale.
3. Refund Policy
– Once the returned item is received and inspected, we will notify you of the approval or rejection of the refund.
– If approved, refunds will be processed within 7-14 business days via the original payment method.
– Shipping and handling charges are non-refundable.
– In case of a defective or damaged product, a full refund or replacement will be provided.
4. Exchange Policy
– Exchanges are allowed for defective or damaged products within 7 days of delivery.
– Customers must contact our support team before sending the item back.
– If the requested replacement is out of stock, an alternative product or refund will be provided.
5. Return Shipping
– Customers are responsible for return shipping costs unless the product is defective or incorrect.
– We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.
6. Cancellation Policy
– Orders can be canceled within 24 hours of placement without any charges.
– If the order has already been processed or shipped, cancellation may not be possible.
– Custom orders cannot be canceled after production has started.
7. Contact Information
For any queries regarding returns, refunds, or cancellations, please contact us, We value our customers and aim to provide a seamless shopping experience. If you have any concerns, feel free to reach out to our support team.